Understand our refund policy for credit packs and subscriptions, including the 48-hour proportion formula, exceptions, and technical failure remedies.
2026/10/18
These refund rules apply to all purchases of credit packs and subscriptions for optional AI interpretations on I Ching Online. Checkout may not be open yet; these refund rules apply whenever a purchase is made. All transactions are handled by our payment processor.
Within 48 hours after a purchase or renewal, unused credits from that purchase are refunded in cash in proportion: amount paid for that purchase divided by credits issued for that purchase, multiplied by unused credits from that purchase, minus the payment processor fee for that payment.
The fee is subtracted only in that 48-hour usage calculation. These four cases are not charged that fee: a duplicate charge, a payment where the credits or subscription never arrived, a confirmed malfunction, and a refund required by law.
Credits already used by a successful generation are not refunded in cash, including inside 48 hours.
After 48 hours, no cash refund is provided for disliking a result, changing one's mind, or deciding the purchase was wrong after using credits.
Canceling stops future renewals only. After 48 hours the current paid period is not refunded. The subscription charge itself is still covered by the 48-hour rule.
If our technical failure returns credits, that is credits, not cash, and not a replacement grant. This is not limited to 48 hours.
To request a refund, contact support@ichingonline.pro. We reply in 5 to 7 business days. An approved cash refund goes back to the original payment method. We do not control how long the bank takes.
For additional terms and guidelines, review our Terms of Service, Privacy Policy, Refund Policy, or contact Email Support at support@ichingonline.pro.